Caratrip is a platform that provides electric car rental services. Ready to provide a variety of convenient services for service users.
You can use the Caratrip application to reserve an electric car. Schedule a date and time to deliver or pick up the vehicle. and pay the service fee, call for a taxi service that is registered with the Caratrip application, call for a limousine service, reserve a lounge at the airport, call for special lane service at the airport, Get visas, find hotels. You can also use the mobile app to find the nearest charging point, track the progress of your booking and view your transaction history.
Caratrip provides car rental services and you can choose the service you want by yourself. Via the application Free download for both Android and iOS systems.
You can verify your identity through the application using your ID card for Thai customers and your driver's license. For customers of other nationalities, confirm your identity with your passport and driver's license. So you can reserve a car.
- EV car insurance - EV car delivery and pickup service at the customer's desired point - Maintenance - 24-hour customer support service - Emergency roadside assistance service - All taxes and tax service fees - Battery car service for emergency charging
- Charging costs - Expenses resulting from accidents - Fines for violating traffic rules - Damage other than insurance coverage - Other expenses that are not approved and occur outside the Caratrip booking service center. You can study more details in the application. Go to profile menu >> Cancellation policy
Caratrip inspects and replaces tires according to standards. of the vehicle manufacturer every time before delivering the vehicle. If there is a problem with the tires, it is recommended to contact our customer service department to receive service at the service center designated by Caratrip only.
If there is a problem using the application, we apologize for the inconvenience. Please contact staff to check information >> Profile >> Contact
Caratrip staff will deliver the vehicle to the address, day and time you specified in the application. There will be officials Contact you first on the day of car delivery.
On the day of delivery of the car, usually Someone from Caratrip will contact you or you can inquire. Customer Service Center, call 02-888888 or inquire at Line @xxxxxxx
Customers cannot change the vehicle delivery location themselves. If it is necessary to change the address for taking delivery of the reserved vehicle, the customer must contact Customer Service Center, call 02-888888 or inquire at Line @xxxxxxx
Customers cannot change the delivery date of the vehicle themselves. If it is necessary to change the delivery date of the vehicle, the customer must contact Caratrip's customer service center at 02-888888 or inquire at Line @xxxxxxx.
Please check that the vehicle has at least 20% battery capacity before returning the vehicle. If the battery level is less than 20%, the customer must charge the battery first.
Caratrip staff will come to pick up the vehicle at your address. On the date and time the customer specified when booking the car. There will be an officer calling to confirm the pick-up point with the customer in advance every time.
In the event of an accident Regardless of whether there is a party or not, the customer must report the incident to the Caratrip customer service center staff and provide detailed information to the staff at all times. The customer can contact the staff by calling 02-888888 or inquire at Line @xxxxxxx.
Don't worry, there are usually no charges. again after returning the car Even though there are traces from Even for general use We will inspect the car when we pick it up and have the condition thoroughly inspected again by Our partners after returning the vehicle We will only contact you if there are other charges. In addition to those included in the service fee, such as - Expenses resulting from accidents - Fines for violating traffic rules - Damage other than insurance coverage - Other expenses that are not approved and incurred outside of Caratrip's service agreement.
In the event of an accident Please contact the Caratrip hotline for immediate roadside assistance. In case of accidentally scratching your car Do I have to pay any expenses? If it's a light scratch or traces caused by general use, there will be no additional charge. We will assess other damages. In addition to traces from general use after returning the vehicle.
Repair costs in the event that an EV vehicle breaks down from normal use Included in the service fee We will charge you for repairs. Only in cases where the EV vehicle breaks down due to negligence.
We will change your car for you. In the event that the technician has estimated that it may take more than 4 hours for maintenance or the vehicle breaks down for more than 1 day, there will be no additional cost.